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FAQ

Running the Game

Questions About Packs, Their Prices, and Contents

Questions About Violations and the Game's Rules

Questions About Competitions (Part I)

Questions About Competitions (Part III)

Your Hero: Equipment, Gems, and Runes

Items

Clan

Battles

Issues With Purchases

Frequent Mistakes When Making Purchases

Account

Questions About Competitions (Part II)

Your Hero: Energy and Invaders

Your Hero/Shaman

Gold

Resources

Other

Helheim

Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim

An error appears when paying with Google Play. What should I do?

When an error appears, we recommend that you clear the game cache in settings and restart your device. Also, try not to minimize the game when you're making a purchase.

If you have carried out all of the above recommendations but the issue still hasn't been resolved, please contact support in one of the following ways:

  1. Select the Support Team section in the game Menu.
  2. Go to the "Ask a question" form via this link.
  3. Send an email to games.support@plarium.com.

In your inquiry, please describe your actions when you made the purchase and attach a screenshot of the error.

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