- Home page
- FAQ
FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- Why is there a delay in displaying points in Competitions?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why am I not receiving any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
Need help?
Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim
How can I delete my account?
If you want to stop playing, you can just delete the game from your mobile device or your Facebook page, and also delete your profile on plarium.com.
If you want your Town to be deleted from the Global Map or data about your account to be completely deleted from servers, please contact support in one of the following ways:
- Select "Ask a question" in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
So that we can process your inquiry faster, please include your account ID or your Kingdom's number and Town's coordinates in your first inquiry to support.
Please note: the process of deleting data from our servers can take up to 29 days to complete from the moment you were identified as the account's owner.
Was the article helpful?