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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Questions About Competitions (Part III)
Your Hero: Equipment, Gems, and Runes
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
Other
- My troops are stuck in a location. How can I get them to return?
- I followed a link from another game in order to get a reward, but I haven't received it. What should I do?
- I was invited to a Clan, but the invitation has disappeared. How can I get it back?
- My Clan activated Siege status, but then technical maintenance started. What happens now?
- I can't install Plarium Play — a message appears telling me that it has already been installed. What should I do?
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Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
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Helheim
How can I upgrade my Hero's and Shaman's equipment?
You can increase the bonuses of some of the Hero's and Shaman's Legendary pieces of equipment:
- Select a piece of Hero's or Shaman's equipment in the Stock tab of the Forge. A special marker is shown on the icons of pieces of equipment that you can upgrade.
- Make sure you have enough of the components that are going to be consumed. You might need Legendary materials to perform the upgrade.
- Select how many Helheim Fire items are to be used. The more you use, the higher the chance of a successful upgrade. You can choose not to use any Helheim Fire items and only rely on the basic chance of success. Read more about this in the article entitled "How do I use the Helheim Fire item?"
- Hit the "Upgrade" button.
If the process is completed successfully, the bonuses of the equipment will increase (and new ones might even appear). The upgrade level will be shown on the icon of the piece of equipment you upgraded.
If the upgrade process fails, you will lose the components that were consumed and the Helheim Fire items you used (if any). The piece of equipment itself will not change.
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