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FAQ

Running the Game

Questions About Packs, Their Prices, and Contents

Questions About Violations and the Game's Rules

Questions About Competitions (Part I)

Questions About Competitions (Part III)

Your Hero: Equipment, Gems, and Runes

Items

Clan

Battles

Issues With Purchases

Frequent Mistakes When Making Purchases

Account

Questions About Competitions (Part II)

Your Hero: Energy and Invaders

Your Hero/Shaman

Gold

Resources

Other

Helheim

Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim

I accidentally spent some Gold. What should I do?

If you spent the Gold accidentally, our customer support team may consider a request to restore it. In this case, all the items that were received in exchange for this Gold will be removed from your account.

Please note: some in-game actions cannot be canceled. Among them are Knowledge learning, building upgrades, and upgrades to warrior characteristics in the Valkyries' Citadel. If Gold has been spent on these processes, it will be impossible to refund it.

For us to consider your case, please contact support in one of the following ways:

  1. Select the Support Team section in the game Menu.
  2. Go to the "Ask a question" form via this link.
  3. Send an email to games.support@plarium.com.
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