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Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
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Questions About Competitions (Part II)
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Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
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Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
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Your Hero: Equipment, Gems, and Runes
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Helheim
I accidentally spent some Gold. What should I do?
If you spent the Gold accidentally, our customer support team may consider a request to restore it. In this case, all the items that were received in exchange for this Gold will be removed from your account.
Please note: some in-game actions cannot be canceled. Among them are Knowledge learning, building upgrades, and upgrades to warrior characteristics in the Valkyries' Citadel. If Gold has been spent on these processes, it will be impossible to refund it.
For us to consider your case, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
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