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Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Your Hero: Equipment, Gems, and Runes
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Questions About Competitions (Part II)
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Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
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Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
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Helheim
I've found someone violating the game's rules. What should I do?
If you have noticed someone violating the game's rules, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
Please include the following information in your inquiry:
- The number of the offending player's Kingdom, the coordinates of their Town, and a screenshot of their profile.
- Screenshots clearly showing the violation of the game's rules.
- A short video showing the violation and then the profile of the offending player.
Please note: the more evidence of the violation that you send, the faster your inquiry will be processed. Thank you for your desire to improve the atmosphere in the game.
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