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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Questions About Competitions (Part III)
Your Hero: Equipment, Gems, and Runes
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
Other
- My troops are stuck in a location. How can I get them to return?
- I followed a link from another game in order to get a reward, but I haven't received it. What should I do?
- I was invited to a Clan, but the invitation has disappeared. How can I get it back?
- My Clan activated Siege status, but then technical maintenance started. What happens now?
- I can't install Plarium Play — a message appears telling me that it has already been installed. What should I do?
Battle for the Light
- What is the Battle for the Light?
- What is the Altar of Light, and what do I need Artifacts for?
- How are opponents assigned in the Battle for the Light?
- Why am I not taking part in the Battle for the Light even though I submitted an application?
- I got an honorific in the Battle for the Light but didn't earn the corresponding achievement. Why?
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Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
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Clan
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Battles
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Helheim
Battle for the Light
My Shield vanished
If you think that a Peace Treaty in your Town expired early, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
Please attach a screenshot of your Town battle report to the message.
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