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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Your Hero: Equipment, Gems, and Runes
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Questions About Competitions (Part II)
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Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
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Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
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Helheim
Where has my Gold gone?
Please note: Gold cannot disappear from your account without reason. If your amount of Gold has decreased, it means that you have performed an action that required you to pay with Gold.
If you don't remember what exactly the Gold was spent on, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
In your message, please specify the amount of Gold that was lost, as well as the date and approximate time when you noticed that it was missing.
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