When you are purchasing something, do not minimize the game window. Wait until the payment has been processed.

If an error window appears, find out from it what the issue is and try to fix it.

If the reason is unclear, it's worth checking:

• If your internet is working
• If your payment system is working
• If you entered your account number correctly, and there is enough money in the corresponding account

If you still cannot make a purchase, please contact our Support Team in one of the following ways:

1. Select the Support Team section in the game Menu.
2. Go to the "Ask a question" form via this link.
3. Send an email to games.support@plarium.com.

In your inquiry, please describe your situation in as much detail as possible and attach a screenshot of the error.