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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Your Hero: Equipment, Gems, and Runes
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Questions About Competitions (Part II)
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Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
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Helheim
Why can't I buy packs and subscriptions in the Bank?
When you are purchasing something, do not minimize the game window. Wait until the payment has been processed.
If an error window appears, find out from it what the issue is and try to fix it.
If the reason is unclear, it's worth checking:
- If your internet is working
- If your payment system is working
- If you entered your account number correctly, and there is enough money in the corresponding account
If you still cannot make a purchase, please contact our Support Team in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
In your inquiry, please describe your situation in as much detail as possible and attach a screenshot of the error.
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