- Home page
- FAQ
FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- Why is there a delay in displaying points in Competitions?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why am I not receiving any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
Need help?
Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim
Why can't I make a purchase?
In most cases, the reason for this issue is mentioned in the error message that appears when you try to make a purchase.
If the reason is not stated in the message, it's worth checking:
- The status of your internet connection
- The working efficiency of your chosen payment method
- Whether the account number and balance of the account that is to be debited are correct
If you have checked everything mentioned above, but still cannot make a purchase, please contact support in one of the following ways:
- Select "Ask a question" in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
In your inquiry, please describe your situation in as much detail as possible and attach a screenshot of the error.
Was the article helpful?