In most cases, the reason for this issue is mentioned in the error message that appears when you try to make a purchase.

If the reason is not stated in the message, it's worth checking:

• The status of your internet connection
• The working efficiency of your chosen payment method
• Whether the account number and balance of the account that is to be debited are correct

If you have checked everything mentioned above, but still cannot make a purchase, please contact support in one of the following ways:

1. Select the Support Team section in the game Menu.
2. Go to the "Ask a question" form via this link.
3. Send an email to games.support@plarium.com.

In your inquiry, please describe your situation in as much detail as possible and attach a screenshot of the error.