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FAQ

Running the Game

Questions About Packs, Their Prices, and Contents

Questions About Violations and the Game's Rules

Questions About Competitions (Part I)

Questions About Competitions (Part III)

Your Hero: Equipment, Gems, and Runes

Items

Clan

Battles

Issues With Purchases

Frequent Mistakes When Making Purchases

Account

Questions About Competitions (Part II)

Your Hero: Energy and Invaders

Your Hero/Shaman

Gold

Resources

Other

Helheim

Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim

Why can't I make a purchase? (WEB/Plarium Play)

If an error appears when you are purchasing a Bank offer, please contact support in one of the following ways:

  1. Select the Support Team section in the game Menu.
  2. Go to the "Ask a question" form via this link.
  3. Send an email to games.support@plarium.com.

Please make sure you include the following information in your inquiry:

  • A screenshot of the error
  • Your ID (you can find this in the User ID section of the Menu)
  • The approximate date and time when the purchase was made
  • The approximate contents of the Bank offer that you were trying to purchase
  • The payment method used to pay for the offer (the payment service name and purchase receipt, if available)
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