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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- Why is there a delay in displaying points in Competitions?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why am I not receiving any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
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Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
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Helheim
Why can't I make a purchase? (WEB/Plarium Play)
If an error appears when you are purchasing a Bank offer, please contact support in one of the following ways:
- Select "Ask a question" in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
Please make sure you include the following information in your inquiry:
- A screenshot of the error
- Your ID (you can find this in the "About the game" section of the Menu)
- The approximate date and time when the purchase was made
- The approximate contents of the Bank offer that you were trying to purchase
- The payment method used to pay for the offer (the payment service name and purchase receipt, if available)
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