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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- Why is there a delay in displaying points in Competitions?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why am I not receiving any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
Need help?
How can I transfer my account from PC to a mobile device and vice versa?
You can transfer your game progress from plarium.com to a mobile device and vice versa.
To transfer game progress that was started on plarium.com to a mobile device, run the game on your device and follow these steps:
- Open the Menu and select the Account section.
- Select the Plarium ID service under "Restoration of game progress" and hit the "Restore" button.
- Log in to the selected service.
After authorization, you will be logged into the same game account you started playing on PC.
To transfer an account from a mobile device to PC, you need to:
- Run the game on a mobile device.
- Go to the Account section of the Menu, select Plarium ID under "Link to services", and hit the "Link" button.
Please note: when linking to your Plarium ID, you will need to create a profile on plarium.com or use the email and password of an existing profile on the site. After linking, be sure to go to plarium.com and log in using the login and password you previously selected when registering on a mobile device.
You can find detailed information about synchronization here.
If you started with a game account on a mobile device and linked it to Facebook, you can run the game on Facebook or in the Facebook Gameroom app. To do so, you need to log in to the Facebook profile that is synchronized with the game. If you initially started playing on Facebook or in the Facebook Gameroom app, in order to transfer your game progress to a mobile device, just run the game, go the Account section of the menu, select Facebook under "Restoration of game progress", and hit the "Restore" button.
You can also run the game using the Plarium Play app, which can be downloaded at plarium.com. After installing it on the PC, just sign in to the account you need or create a new one.
If you cannot restore or synchronize your account, you can contact support in one of the following ways:
- Select "Ask a question" in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
Please specify what steps you have already taken in this regard and what you are trying to do. So that we can process your inquiry faster, please also include your account ID or your Kingdom's number and Town's coordinates in your first inquiry to support.