Linking and restoring your account
In the mobile version of Vikings: War of Clans, you can link your account to several services. This will allow you to save and restore your game progress if necessary.
Depending on your device, the following services are available for linking:
- Google Play (Android) or Game Center (iOS)
- Apple ID (only for iOS 13 or later)
- Plarium ID
You can learn more about how to link your account to any service in the corresponding subsections.
You can link only one game account to one profile of any service. If you try to link another account to the same profile, the previously created link will be deleted and you will be unable to restore the first game account's data.
When launching Vikings: War of Clans on another device for the first time, you have a choice: to start a new game or to restore your game progress.
To restore a previously linked game account, you need to:
- Hit the "Restore" button on the launch screen.
- In the "Restoration of game progress" block, choose the required service. For Google Play, Game Center, Facebook, and Plarium ID, hit the "Restore" button; for Apple ID, hit the "Continue with Apple" button.
- If required, enter your profile details for the service that is linked to your game account.
This way you can skip the tutorial and continue the game from where you left off.
If you have any issues with linking or restoring your account, contact the Support Team via the "Ask a question" section on the portal or via the Support Team section in the game Menu.
Then follow the instructions:
- When contacting support via the portal, you'll need to select the platform you play on. If you contact support via the game itself, the platform will be selected automatically.
- If there are any issues that we are currently aware of in the game, a page showing the list of these issues appears. To proceed, hit the "Ask a question" button at the bottom of the page. If no such issues are found, the feedback form opens directly.
- Select the response language.
- Include your name and the email address to which the Support Team should send answers.
- Write your question (the text should not exceed 3,000 characters).
- Attach files if necessary. The maximum size of one file is 10 MB. Permitted formats: JPG, JPEG, PNG, PDF. Please note: to attach more than one file, select several files for uploading at once. If you add files one by one, they will replace each other.
Read the detailed instructions in the "Recommendations for contacting support" section.
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